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Tel:

Agency Sales +41 55 511 09 64

Contact Us
Thomas Cook International AG
Poststrasse 4, CH-8808, Pfäffikon SZ, Switzerland


To amend or cancel an existing booking departing in over 72 hours:
Please log onto Medhotels.com and find the booking under the Bookings tab Here you will be able to request the amendment or cancellation of your booking

If you require special assistance for your customer:
Please log onto Medhotels.com and find the booking under the Bookings tab Here you will be able to request special assistance as necessary

For queries regarding an operational change that we’ve already been in touch about:
Email us at medhotelsops@thomascook.com

If you wish to make a group booking:
Email us at groups@medhotels.com

If your customer is currently in-resort or travelling within 72 hours:
Email us at Urgentenquiries@thomascook.com
Or call us on +44 (0) 1733 224 546

For check-out charges:
Please log onto Medhotels.com and find the booking under the Bookings tab Here you will be able to request checkout charges Alternatively you can e-mail us at checkoutcharges@thomascook.com

For general queries not related to an existing booking:
Please email us at Medhotels@thomascook.com

If your customer has returned from holiday:
Email us at customer.relations@thomascook.onmats.com Or call us on +44 (0) 1733 224 814

For questions regarding your account or sales support:
Email us at MedhotelsB2BSales@tci-ag.com Or call us on +41 55 511 09 64