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MEDHOTELS
Prestige House, 23-26 High Street, Egham, Surrey, TW20 9DU, England, UK

Travel Agents - Amendments & General Enquiries

Telephone Numbers
Operations 01733 224 543

If Your Client is Currently Overseas
In Resort (During Normal Office Hours) 01733 224 546
In Resort Emergencies (For Out of Hours and Sundays) 01274 384 758

Post Departure Enquires
Customer Service (Monday – Friday 09:00 – 20:00) 01733 224 545

If Your Client has Received a Hotel Change
Hotel Changes (Monday – Friday 09:00 – 17:30) 01733 224 542
(Saturday 09:00 – 17:00)
(Sunday - Closed)

Email
Operations medhotels@thomascook.com
In Resort Queries UrgentEnquiries@thomascook.com
Group Bookings groups@medhotels.com
Customer Service customer.relations@thomascook.onmats.com
Agency Sales agencysales@medhotels.com
Credit Control creditcontrol@medhotels.com
Cyber Security Contact CSIRT@medhotels.com

Opening Hours
Operations Monday – Friday 08:30-19:00
Saturdays 08:30-18:00
Sundays 10:00-17:00
Bank Holidays 10:00-16:00
Christmas Day Closed
Boxing Day Closed
New Years Day Closed
All Other Departments Monday-Friday 09:00-17:30

Other Telephone Numbers
Agency Sales (Monday – Friday 09:00 – 17:30) 01784 270 295