following Booking Conditions together with the General Information contained on
our website form the basis of your relationship with Hotels4U.com Limited t/as
Hotels4U.com , Transfers4U.com, Medhotels.com and HolidayHotels.com. Please read
them carefully as they set out our respective rights and obligations.
Booking Conditions apply to all bookings that you make with us as set out in
more detail herein
We act as agent only in respect of all bookings we take or make on your
behalf. We accept no liability in relation to any contract you enter into or for
any accommodation and/or transfers (“arrangements”) that you book or for the
acts or omissions of any accommodation and/or transfer providers
(“principal(s)”) or other person(s) or party(ies) connected with the
arrangements. For all bookings your contract will be with the principal of the
arrangements concerned. The principals’ booking conditions will apply to your
contract. Copies of these terms and conditions are available from us on request.
We do not sell or offer for sale any “packages” or act as an “organiser”
within the meaning of the Package Travel, Package Holidays and Package Tours
Regulations 1992 and these Regulations do not apply to any booking you may make.
References to "you" and "your" in these Booking Conditions mean all
persons named on the booking (including anyone who is added or substituted at a
later date). “We” “us” and “our” mean Hotels4U.com Limited t/as Hotels4U.com ,
Transfers4U.com, Medhotels.com and HolidayHotels.com
All communications relating to your booking must be sent to us by email by the party leader
quoting the booking reference.
confirm a booking, the party leader must be authorised to make the booking on
the basis of these Booking Conditions by all persons named on the booking and
their parent or guardian for all party members who are under 18 when the booking
is made. By making the booking, the party leader confirms that he/she is so
authorised. The party leader is responsible for making all payments due to us.
The party leader must be at least 18 years when the booking is made and 21 years for Las Vegas.
have received your booking and all appropriate payments, we will, subject to
availability, confirm your arrangements on behalf of the principal concerned by
issuing a retail sales invoice. This invoice will be sent to the party leader.
Please check this invoice carefully as soon as you receive it. Contact us
immediately if any information which appears on the invoice or any other
document appears to be incorrect or incomplete as it may not be possible to make
changes later. As we act only as agent we will have no responsibility for any
errors in any documentation except where those errors were made by us. Subject
to this, we regret we cannot accept any liability if we are not notified of any
inaccuracy in any document within 14 days of our sending it out (5 days for
tickets). We will do our best to rectify any mistake notified to us outside
these time limits but you must meet any costs involved in doing so. The only
exception to this requirement to meet costs is where the mistake in question was
made by us and there is good reason why you did not tell us about it within
these time limits.
A binding contract between you and the principal
concerned comes into existence when we send your retail sales invoice on the
principal’s(s’) behalf to the party leader and the terms and conditions
of the principal, in addition to these conditions, will be applicable to the
Group Bookings If you wish to book more than 3 rooms in a single transaction,
you will need to contact our call centre who will make the reservation on your
behalf. To cover the cost of arranging a Group Booking, we reserve the right to
charge a fee. You will be told how much the fee is before you book and the fee
will be calculated on a booking by booking basis.
Your card will be charged immediately with the full amount of your booking. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the principal before you check out.
If you pay for your booking using a credit card, you will be asked to pay a fee. Bookings made by debit cards like Visa electron will not incur a fee. Bookings made by Visa Credit Card or MasterCard will incur an additional fee of 2.0% of the total booking value, with a minimum charge of £4.50, whichever is greater. Bookings made by AMEX will incur an additional fee of 4.0% of the total booking value.
As we act only as agent for the principal(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the principal(s) in accordance with its own terms and conditions.
Please make sure you have provided all your details, including your contact telephone number(s),home address and e-mail address accurately as we may
need to contact you to confirm your identity and payment. If we suspect fraud or are advised of suspected fraud, we reserve the right to cancel your booking
without notice if we cannot confirm your transaction or identity. If your booking is cancelled by us, we will have no liability to you whatsoever.
Local and/or city taxes must be paid to the Principal directly and
are not included in the booking(unless otherwise stated).
you have any special requests (for example dietary requirements, cots* or room
location) please advise us at the time of booking. We will pass on all
such requests to the principal(s) of the arrangements you have booked, but
unfortunately we cannot guarantee that they will be met. Confirmation that a
special request has been noted or passed on to the principal(s) or the inclusion
of the special request on your retail sales invoice or any other documentation
is not confirmation that the request will be met. Unless and until specifically
confirmed, all special requests are subject to availability. Further, if the
principal(s) is unable to meet any such requests, neither we, nor they, will
have any liability to you in this respect.
We regret we cannot accept
any conditional bookings, i.e. any booking which is specified to be conditional
on the fulfilment of a particular request. All such bookings will be treated as
“standard” bookings subject to the above provisions on special requests. *
Please note, cots and other special requests may only be available at an extra
charge unless otherwise expressly stated in the description of the
accommodation/arrangement in question.
If you or any member of your party
has any medical problem or disability which may affect your booking, please tell
us before you confirm your booking so that we can advise as to the
suitability of the chosen arrangements. In any event, you must give full details
in writing at the time of booking. If we or the principal reasonably feel unable
to properly accommodate the particular needs of the person concerned, we must
reserve the right on behalf of the principal(s) concerned to decline their
reservation or, if full details are not given at the time of booking, cancel on
behalf of the principal(s) concerned when we become aware of these details.
If you wish to make changes to your booking
you wish to make an amendment to your booking after it has been confirmed you
must advise us as soon as possible. Whilst we will try to assist you we
regret amendment requests cannot always be met. Name changes may not be possible in Peak Season and or at late notice if the hotel is on
closeout/Fully booked, please contact us as soon as possible. Where an amendment can be made,
the amendment fee shown below per person/per booking will be payable together
with any costs incurred by ourselves and any costs or charges incurred or
imposed by any of the principals of your arrangements.
15 days or more before departure:
of name £20 per person.
other change to booking £40 per booking per change.
requested 14 days or less before departure:
charges as below may apply.
you change the number of people booked, the total price of your booking will be
re-calculated for the new party size. If for example the party is reduced in
number, this may mean that any accommodation you have booked is under-occupied
and each of the remainder of the party may have to pay more. If you wish to make
any change to the booking while on holiday (e.g. upgrading accommodation or
extending your stay), all requests are subject to availability and any extra
cost must be paid immediately.
5. If you cancel your Booking
you wish to cancel a confirmed booking, you must call us as soon as possible.
You will have to pay a cancellation charge which will vary depending on the type
of booking you make. We will advise you of the cancellation charges when you
call us. You must then confirm any cancellation to us in writing. No
cancellation can be processed until we receive your written
a Cancellation Policy is displayed in red during the booking process this will
override our standard cancellation charges below. If we do not display a
Cancellation Policy during the booking process, our standard cancellation
charges will apply. The cancellation charge is made up of our fee and the
principal's cancellation charge. Please note that the charge will increase the
closer you get to the departure date, so if you have to cancel, contact us as
early as possible:
cancellation is made more than 56 days before departure
- 15% of the total
cost of your booking or £60 per person (whichever is
cancellation is made between 14 and 55 days inclusive before departure
of the total cost of your booking
cancellation is made 8 and 13 days inclusive before departure
- 50% of the
total cost of your booking
cancellation is made 7days or less before departure
- 100% of the total cost
of your booking
If the room you have booked is described as Non-Refundable, the
cancellation fee will be charged at 100% of the total cost of your booking and
supersedes the standard cancellation policy shown above.
any cancellation reduces the number of full paying party members below the
number on which the price, number of free places and/ or any concessions agreed
for your booking were based, we will recalculate these items and re-invoice you
Depending on the reason for cancellation, you may be able to
reclaim these cancellation charges (less any applicable excess) under the terms
of your insurance policy. Claims must be made directly to the insurance company
6. Changes to and cancellation of your booking by the principal or us
If there is a change to or cancellation of your booking we will pass
on the new details as soon as we can. As agent only for the principal we cannot
accept any liability for any changes or cancellations made to your booking
unless they are due our own acts or omissions. However, except where the change
is a result of circumstances outside of the control of the principal or
ourselves (listed in Clause 7 below, ’Circumstances Beyond our Control’), if you
accept the significant change or amend to different accommodation offered for
sale by us, you will receive compensation in accordance with the table below . A
significant change is one which entails a change to accommodation of a lower
official rating and/or a change of resort area. If you reject the significant
change and cancel your booking no compensation is payable but you will be
entitled to a refund of all monies paid to us.
Pre-Departure compensation for significant change
of notice we give customer or travel agent before
for each adult price paying customer: either cash amount / percentage ,
whichever is the lower.
than 35 days
to £10 or 10% of Accommodation Cost
to £20 or 20% of Accommodation Cost
to £30 or 30% of Accommodation Cost
Compensation payments relating to a child place for which a child
price has been paid are half the amounts shown (up to half the child price
paid). There are no compensation payments payable to those travelling on ‘free
child places’, ‘free group places’ or infants.
7. Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we
regret we cannot accept liability or pay any compensation where the performance
or prompt performance of our obligations to you is prevented or affected by or
you otherwise suffer any damage or loss as a result of "force majeure". In these
Booking Conditions, "force majeure" means any event which we or the principal of
the service(s) in question could not, even with all due care, foresee or avoid.
Such events may include war or threat of war, riot, civil strife, actual or
threatened terrorist activity, industrial dispute, natural or nuclear disaster,
adverse weather conditions, fire and all similar events outside our
Our responsibility to you
act only as an agent for the principal(s) concerned. Your contract for your
arrangements is directly with the principal(s) concerned. We accept no liability
in relation to the arrangements themselves or for the acts or omissions of the
principal(s) concerned. For all bookings, the terms and conditions of the
principal will apply to your contract (copies available on request from us).
However, in the event that we are found liable on any basis whatsoever in
relation to your booking our maximum liability to you if we are found to have
been at fault in relation to any service we provide as agent for the
principal(s) concerned (as opposed to any service provided by the principal(s)
for whom we are not responsible) is limited to twice the cost of the booking in
question. We do not exclude or limit any liability for death or personal injury
which arises as a result of our negligence or that of our employees whilst
acting in the course of their employment.
the unlikely event that you have any reason to complain or experience any
problems with your arrangements whilst away, you must immediately inform our
representative (if any) and the principal of the arrangement(s) in question. Any
verbal notification must be put in writing and given to our representative (if
any) and the principal (s) as soon as possible. Until we know about a problem or
complaint, we cannot begin to assist you to resolve it. Most problems can be
dealt with quickly. If you remain dissatisfied, however, you must write to us
within 28 days of the conclusion of the service provided giving your booking
reference and full details of your complaint. Only the party leader should write
NB please bear in mind that we act only as agent for the
principal(s) concerned and therefore cannot accept any liability for your
arrangements. Any assistance provided in resolving a complaint in relation to
any arrangements is provided on a goodwill basis and in our capacity as agent
you book with us, you accept responsibility for any damage or loss caused by you
or any member of your party. Full payment for any such damage or loss must be
paid direct at the time to the principal(s) concerned. If you fail to do so, you
will be responsible for meeting any claims subsequently made against us
(together with our own and the other party’s full legal costs) as a result of
your actions. Principals reserve the right at any time to terminate your
stay/transfer or that of any member of your party due to your misconduct, where
justified in their reasonable opinion. No refunds will be given. Furthermore,
neither the principals nor we shall be under any obligation whatsoever to pay
compensation or meet any costs or expenses you may incur as a result of your
stay/transfer being terminated.
Check-in/out and Room Allocation
registration, on arrival at the accommodation, you will be allocated a room.
Please note: when checking-in after midnight, your room will be reserved from
the previous day. You must therefore, normally check-out of your room at
11:00hrs on the booking departure date, unless otherwise stated on the
accommodation voucher issued by us.
sleeping up to 4 people: some hotels have rooms that sleep up to 4 people. Room
layout may consist of up to 4 separate beds or a combination of double, twin,
camp bed, sofa beds or rollaway beds. In some hotels, 3rd and 4th beds may only
be suitable for a child. Rooms for up to 4 persons may not be any larger than
twin or double rooms so space is likely to be limited.
note Egyptian and Tunisian passport holders must be legally married in order to
share a double room in a hotel in Egypt or Tunisia respectively. It is illegal
to book a room for a foreign national and an Egyptian or Tunisian unless they
are married. Please check with the relevant Consulate for more information.
Therefore, the hotels will not accept such reservations on check-in. If there is
availability, 2 single rooms will be provided at additional cost to the clients.
This law does not apply to holders of non-Egyptian passports.
Website and Pricing details
note, the information and prices shown on this website may have changed by the
time you come to book your arrangements. Whilst every effort is made to ensure
the accuracy of the website and prices at the time of printing, regrettably
errors do occasionally occur. You must therefore ensure you check all details of
your chosen holiday (including the price) with us at the time of booking.
There may be small differences between the actual accommodation and its
description. Occasionally, local conditions may mean that some facilities or
services become unavailable or subject to restriction. In addition to this,
please be aware that advertised facilities within your hotel and around the
resort may not be fully functional in early and late season. We cannot accept
responsibility for any changes or closures to area amenities or attractions. We
cannot accept responsibility for any inaccurate, incomplete or misleading
information about any accommodation or its facilities and/or services, except in
the case of our negligence. The star ratings shown on the hotel descriptions are
our own ratings and do not necessarily reflect any local official
images of hotel rooms on the website are for representation purposes only and
may not reflect the actual room you are allocated. From time to time building
work and its associated noise is unavoidable in resort. We do not control such
work and we do not always receive advance notice of when it is scheduled.
However we will always notify you as soon as possible if we think building work
will affect your holiday enjoyment.
Passports, visas and health requirements
Please note it is the Customer's responsibility to make sure he/she are aware of the stipulations concerning passport, visa, currency and health regulations relevant to their trip, to comply with them and to pay the associated charges.
For UK citizens a valid 10-year passport is necessary for all holidays offered on the Website. If you do not hold a valid UK passport then you should check your passport with the issuing office to confirm whether it is valid for travel. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans.
Requirements may change and you must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E111.
It is the party leader’s
responsibility to ensure that all members of the party are in possession of all
necessary travel and health documents before departure. All costs incurred in
obtaining such documentation must be paid by you. We regret we cannot accept any
liability if you or any member of your party are refused entry onto any
transport or into any country due to failure on your part to carry correct
documentation. If you or any member of your party is not a British citizen or
holds a non British passport, you must check passport and visa requirements with
the Embassy or Consulate of the country(ies) to or through which you are
intending to travel. If failure to have any necessary travel or other documents
results to fines, surcharges or other financial penalty being imposed on us, you
will be responsible for reimbursing us accordingly.
note Egyptian and Tunisian passport holders must be legally married in order to
share a double room in a hotel in Egypt or Tunisia respectively it is illegal to
book a room for a foreign national and an Egyptian or Tunisian unless they are
married. Please check with the relevant Consulate for more information.
Therefore the hotels will not accept such reservations on check in. If there is
availability, 2 single rooms will be provided at additional cost to the clients.
This law does not apply to holders of non-Egyptian
Egypt Visa requirements for UK and EU passport holders:
Most tourists and visitors to Egypt can obtain an entry visa at any of the major airports or ports of entry. All foreigners arriving in Egypt
should have a valid passport (with at least 6 months left before expiry) to get an entry visa.
Visa requirements on arrival in Egypt for UK and EU passport holders are as follows:
The visa is simply a stamp (like a postage stamp) that you buy from the visa office, at the port of entry just before going through immigration.
The visa will cost you UK£10 or US$15 per visa payable in foreign currency (only US$, UK£ or Euros can be accepted). After buying it you just
stick in any empty page on your passport. Once you have bought your visa you then stand in line to get your passport stamped by the immigration officer.
Please note that this process can take a long time if arriving during busy times and visa lines can be long and slow. Bright Sky, our local agent
in Egypt, can provide instant visas on arrival at the cost of £13 per visa.
If you are travelling to Sharm El Sheikh, Dahab, Nuweiba and Taba resorts ONLY, for a maximum of 14 DAYS, you do not require a visa as a free
entry stamp will be granted upon arrival however, if you intend to travel outside of the above mentioned areas even if you intend to go on a boat trip or
diving you MUST obtain a Visa on arrival.
14. Safety Standards
Please note, it is the requirements and standards of
the country in which any services which make up your holiday are provided which
apply to those services and not those of the UK. As a general rule, these requirements
and standards will not be the same as the UK and may sometimes be lower.
We consider adequate travel insurance to be essential.
Please read your policy details carefully and take them with you on holiday. It
is your responsibility to ensure that the insurance cover you purchase is suitable
and adequate for your particular needs. We do not check alternative insurance policies.
16. Conditions of Principals
The services which make up your arrangements are provided
by independent principals. Those principals provide these services in accordance
with their own terms and conditions. Some of these terms and conditions may limit
or exclude the principal's liability to you. Copies of the relevant parts of these
terms and conditions are available on request from ourselves or the principal concerned(if available).
17. Other websites
This website may contain links to other websites. Except
where they belong to us, such other websites are not under our control or maintained
by us. We are not responsible for the content of such websites. We provide these
links for your convenience only but do not monitor or endorse the material on them.
We cannot accept any liability whatsoever and howsoever arising in relation to any
such other websites (including, by way of example, any inability to access or delay
in accessing any such other website) or in relation to any material or information
appearing on them or which you may otherwise come across after leaving our site
by way of a hypertext link or any other means or for any services or facilities
of any description which you may book through or via any such website.
18. Errors and Omissions
We will do our best to correct errors and omissions
as quickly as practicable after being notified of them. However because of the sophisticated
technology that operates our website there may be times when obvious errors occur.
For example, very occasionally this may result in a price, product or other service
detail description being incorrectly displayed on the website. In such cases we
reserve the right to cancel the booking or offer a reasonable alternative.
19.Excursions / Activities
Hotels4u.com ltd. do not sell excursions or organise
activities. However, in some destinations we work closely with agencies who
offer a booking service. These agencies have been checked for valid insurance
and operating licenses. To assist our guests in identifying these agency representatives,
we have provided them with Hotels4u.com / Transfers4u.com / Medhotels.com / HolidayHotels.com
branding I.e. T-shirts, stationery, books and boards. Please be aware when
taking part in any excursion or activity, your contract is with the excursion provider
and will be subject to local laws, regulations and excursion providers booking conditions.
Additionally, welcome packs received on arrival may contain advertising
literature from these local agencies; this does not imply any endorsement or
recommendation by Hotels4u.com Ltd.
20.Law and Jurisdiction
Your contract with the hotel and services provided
by Hotels4u.com Ltd t/a hotels4u.com or medhotels.com or transfers4u.com or holidayhotels.com
on the hotels behalf in accordance with these booking conditions will be governed
and construed in accordance with English Law and the Courts of England and Wales
will have exclusive jurisdiction to determine any disputes which may arise out of,
under or in connection with this agreement.
21. Validity of Agreement
If any of provision of these booking conditions is
found to be invalid by any court having competent jurisdiction, the invalidity of
that provision will not affect the validity of the remaining provisions of these
booking conditions, which shall remain in full force and effect. Failure by the
hotel, Hotels4u.com Ltd or you in exercising any right or remedy under these booking
conditions does not constitute a waiver of that right or remedy.